Return & Refund Policy
Return & Refund Policy
At M/s Nav Fibro Plastics, we are committed to
ensuring the quality and satisfaction of our customers. This Return &
Refund Policy outlines the conditions under which returns and refunds are
accepted for our products.
1. Eligibility for Returns
We accept returns under the following conditions:
- The
product was damaged during shipping.
- The
product is defective due to manufacturing faults.
- The
product delivered does not match the order (wrong product).
- The
product is unused, in its original packaging, and returned within 5 days
from the date of delivery.
2. Non-Returnable Items
The following items are not eligible for return:
- Customized
or special-order products.
- Products
that have been used, installed, or altered in any way.
- Products
that are returned without the original packaging or accessories.
3. Return Process
To initiate a return, please follow these steps:
- Contact
Us: Email us at navfibro@gmail.com with your
order details and reason for return.
- Approval:
Once we review your request, we will notify you of the approval or
rejection of your return request.
- Return
Shipping: If approved, you will be
responsible for shipping the product back to us. We recommend using a
trackable shipping method.
- Inspection:
Upon receiving the returned product, we will inspect it to ensure it meets
our return conditions.
4. Refund Policy
Once your return is received and inspected, we will
notify you of the approval or rejection of your refund.
- Approved
Refunds: Refunds will be processed to the
original payment method and credited within 10 business days.
- Partial
Refunds: If the product shows signs of use
or damage, a partial refund may be issued at our discretion.
- Shipping Costs: Original shipping costs are non-refundable unless the return is due to our error (e.g., wrong or defective product).
5. Cancellation Policy
- Orders
can be canceled only if they have not been shipped.
- If
your order has already been shipped, it cannot be canceled, and you will
need to follow the return process.
6. Contact Information
If you have any questions about our Return &
Refund Policy, please contact us:
M/s Nav fibro Plastics, Pune
Email: navfibro@gmail.com